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1. Quality, a requirement for information technologies
Computing is the field of activity that concerns the processing of information by electronic equipment (computers). Information processing is based on two elements:
hardware, electronic components, boards and peripherals;
software: a set of system or application instructions for automatic data acquisition, storage, transformation, transmission and retrieval.
Software is a rather unusual industrial product. It is materialized by code instructions in the form of data implanted on a physical medium.
Like any industrial product, it must meet the needs formulated by customers/users who express their requirements. A product concept is born in the minds of engineers, who first imagine and then design its functionalities....
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Quality, a requirement for information technologies
Applicable standards
Bibliography
Software tools
Audit Diagnostic Evaluation System (ADES). This tool manages several standard or customized normative reference grids. It enables audit/evaluation findings to be entered into a database, and improvement actions to be recorded. It then reports on the audit/assessment findings recorded in the database. Comparisons between two audits/assessments enable improvements to be assessed. A slideshow presenting the functionalities...
Websites
French Standards Association (AFNOR) http://www.afnor.fr
International Organization for Standardization (ISO) http://www.iso.ch
International Electronics Commission (IEC) http://www.iec.ch
...Standards and norms
International standards on quality management and quality assurance
- Quality management systems – Basic principles and vocabulary - ISO 9000 - 2005
- Quality management systems – Requirements - ISO 9001 - 2008
- Quality management systems – Performance improvement guidelines - ISO 9004 - 2009
- Environmental management systems – Specifications and operating instructions - ISO 14001 - 2004 ...
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