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10. Step 7: Maintenance
10.1 Process
The aim of this seventh stage is to keep the software system in a state of use that will enable it to continue to be used long after it has been installed. This is the notion of maintenance in operational conditions (MCO). In fact, over time, events occur which have a more or less serious impact on operations. These events fall into three categories (see table 1 ):
malfunctions ;
functional or technical developments;
other intervening events.
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Step 7: Maintenance
Document management
Bibliography
Software tools
Audit Diagnostic Evaluation System (ADES). This tool manages several standard or customized normative reference grids. It enables audit/evaluation findings to be entered into a database, and improvement actions to be recorded. It then reports on the audit/assessment findings recorded in the database. Comparisons between two audits/assessments enable improvements to be assessed. A slideshow presenting the functionalities...
Websites
French Standards Association (AFNOR) http://www.afnor.fr
International Organization for Standardization (ISO) http://www.iso.ch
International Electronics Commission (IEC) http://www.iec.ch
...Standards and norms
International standards on quality management and quality assurance
- Quality management systems – Basic principles and vocabulary - ISO 9000 - 2005
- Quality management systems – Requirements - ISO 9001 - 2008
- Quality management systems – Performance improvement guidelines - ISO 9004 - 2009
- Environmental management systems – Specifications and operating instructions - ISO 14001 - 2004 ...
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