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ABSTRACT
Just as with any other living organism, a software system goes through phases of birth (need), development (project), active life (exploitation) and death (withdrawal). A precise description of the process as well as of the procedures to be implemented allow for the operational mastery of each phase of a software life-cycle. The deliverables which are expected for each phase are then defined through standard models. The support provided by document management and configuration management processes are essential to this software engineering. However, in order to improve the quality of software products these good practices have to be integrated into the framework of a permanently efficent, controlled, assessed and improved management system.
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Claude PINET: Graduate engineer, Conservatoire national des arts et métiers (CNAM) - EUR ING® European Engineer - Certified quality auditor IRCA (International register of certified auditors) n° 1182803 - Manager CPI CONSEIL
INTRODUCTION
In the field of software and, more generally, in everything to do with information systems, the quest for quality is the concern of all those involved. However, lack of time, the pace of technological change and constraints of all kinds seem to relegate quality aspirations to the status of unattainable objectives and myths.
However, quality simply boils down to customer satisfaction and, by extension, to meeting the requirements of all the partners involved in an operation or project (users, decision-makers, organizers, buyers, project managers, designers, developers, testers, operators, etc.).
Although intangible, software is no exception to this fundamental principle. In order to contribute to the improvement of software quality, international experts have agreed on a common basis that constitutes a standards platform.
This standards-based reference system is the basis on which we build the quality of our project engineering and operational processes, as well as the quality of our deliverables: software products and the services that accompany them.
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Bibliography
Software tools
Audit Diagnostic Evaluation System (ADES). This tool manages several standard or customized normative reference grids. It enables audit/evaluation findings to be entered into a database, and improvement actions to be recorded. It then reports on the audit/assessment findings recorded in the database. Comparisons between two audits/assessments enable improvements to be assessed. A slideshow presenting the functionalities...
Websites
French Standards Association (AFNOR) http://www.afnor.fr
International Organization for Standardization (ISO) http://www.iso.ch
International Electronics Commission (IEC) http://www.iec.ch
...Standards and norms
International standards on quality management and quality assurance
- Quality management systems – Basic principles and vocabulary - ISO 9000 - 2005
- Quality management systems – Requirements - ISO 9001 - 2008
- Quality management systems – Performance improvement guidelines - ISO 9004 - 2009
- Environmental management systems – Specifications and operating instructions - ISO 14001 - 2004 ...
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