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8. Step 5: Recipe
8.1 Process
The acceptance procedure is divided into two phases (figure 9 ). Firstly, there is the acceptance phase, during which the customer acquiring the software products and associated services verifies that all the components ordered and specified in the contract have been delivered. In fact, in this phase, the delivery note is simply checked for completeness. This is followed by a qualification phase, during which the customer checks that all the components delivered are working properly and meet the functional and technical specifications.
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Step 5: Recipe
Step 6: Installation/distribution
Bibliography
Software tools
Audit Diagnostic Evaluation System (ADES). This tool manages several standard or customized normative reference grids. It enables audit/evaluation findings to be entered into a database, and improvement actions to be recorded. It then reports on the audit/assessment findings recorded in the database. Comparisons between two audits/assessments enable improvements to be assessed. A slideshow presenting the functionalities...
Websites
French Standards Association (AFNOR) http://www.afnor.fr
International Organization for Standardization (ISO) http://www.iso.ch
International Electronics Commission (IEC) http://www.iec.ch
...Standards and norms
International standards on quality management and quality assurance
- Quality management systems – Basic principles and vocabulary - ISO 9000 - 2005
- Quality management systems – Requirements - ISO 9001 - 2008
- Quality management systems – Performance improvement guidelines - ISO 9004 - 2009
- Environmental management systems – Specifications and operating instructions - ISO 14001 - 2004 ...
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