Normative framework - Information Technology engineering process

In the field of information processing, software and, more generally, in everything to do with IT systems, the quest for quality is the concern of everyone involved. However, lack of time, the pace of technological change and constraints of all kinds seem to relegate quality aspirations to the status of unattainable objectives and myths.

And yet, quality simply boils down to customer satisfaction and, by extension, to meeting the requirements of all the partners involved in an operation or project (users, decision-makers, organizers, buyers, project managers, designers, developers, testers, operators, etc.).

Although intangible, software is no exception to this fundamental principle. In order to contribute to the improvement of quality in the software field, ISO's international experts have agreed on a common basis which constitutes a standards platform.

These standards are the basis on which we build the quality of our project engineering and operational processes. The quality of deliverables (software products and accompanying services) is covered in [H 4 029] . Best practices for software lifecycle management are covered in [H 4 031] .