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2. BS 15000 standard
2.1 What is BS 15000?
The first IT service management standard, BS 15000 is a national standard developed by the British Standards Institute. The scope of this standard is therefore essentially limited to the UK. However, its structure and content have been taken to the international level through ISO. It is the forerunner of ISO/IEC 20000.
SCROLL TO TOP2.2 Structure of BS 15000
A first text was published by the BSI in November 2000, entitled Specification for IT service management.
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BS 15000 standard
International standard ISO/IEC 20000
Bibliography
- (1) - - https://www.itsmf.fr
- (2) - - http://www.ogc.gov.uk
- (3) - -
Standards and norms
- Information Technology - BSI BS 15000 - 2000
- Lignes directrices pour l'audit des systèmes de management - ISO 19011 - 2018
- Quality management systems – Basic principles and vocabulary - NF EN ISO 9000 - 2015
- Quality management systems – Requirements - NF EN ISO 9001 - 2015
- Information Technology – Service management – Part 1: Service management system requirements - NF ISO/IEC 20000-1...
Directory
Information Technology Service Management Forum (itSMF France) https://www.itsmf.fr/
Information Systems Examination Board https://www.bcs.org/
Examination Institute https://www.exin.com/
...Annex 1: Summary of ISO/IEC 20000 – Part 1
1 – Field of application
1.1 General information
1.2 Application
2 – Normative references
3 – Terms and definitions
3.1 Terms specific to management system standards
3.2 Terms specific to service management
4 – Organizational...
Annex 2: Summary of ISO/IEC 20000 – Part 2
1 – Field of application
1.1 General information
1.2 Application
1.3 Structure
2 – Normative references
3 – Terms and definitions
4 – Organizational context
4.1 Understanding the organization and its context
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