Article | REF: H3280 V2

ITIL and ISO 2000

Author: Claude PINET

Publication date: July 10, 2024

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4. Service concept

4.1 What is Service?

There's a distinction between the two notions of product and service, even though both are the result of a process.

Product: economic good resulting from production, manufactured object.

Service: a set of obligations towards individuals or communities.

(Petit Larousse illustré, 1980)

A product is an output of an organization that can be produced without a transaction between the organization and the customer (ISO 9000, § 3.7.6);

A service is an output of an organization with at least one activity necessarily performed between the organization and the customer...

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