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13. Certification benefits
First of all, it's important to remember the difference between the two terms certification and accreditation.
Certification consists of issuing certificates to service providers by a certification body (duly accredited to do so). The certificate attests to the service provider's compliance with a standard (in this case, ISO/IEC 20000).
Accreditation is a form of authorization granted to a certification body by a national authority (COFRAC in France). Accreditation attests that the certification body is competent to issue certificates of conformity.
COFRAC is the Comité Français d'Accréditation (French Accreditation Committee), under the supervision of the French Ministry of Industry.
There are several categories of certification. Here's...
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Certification benefits
Conclusion
Bibliography
- (1) - - https://www.itsmf.fr
- (2) - - http://www.ogc.gov.uk
- (3) - -
Standards and norms
- Information Technology - BSI BS 15000 - 2000
- Lignes directrices pour l'audit des systèmes de management - ISO 19011 - 2018
- Quality management systems – Basic principles and vocabulary - NF EN ISO 9000 - 2015
- Quality management systems – Requirements - NF EN ISO 9001 - 2015
- Information Technology – Service management – Part 1: Service management system requirements - NF ISO/IEC 20000-1...
Directory
Information Technology Service Management Forum (itSMF France) https://www.itsmf.fr/
Information Systems Examination Board https://www.bcs.org/
Examination Institute https://www.exin.com/
...Annex 1: Summary of ISO/IEC 20000 – Part 1
1 – Field of application
1.1 General information
1.2 Application
2 – Normative references
3 – Terms and definitions
3.1 Terms specific to management system standards
3.2 Terms specific to service management
4 – Organizational...
Annex 2: Summary of ISO/IEC 20000 – Part 2
1 – Field of application
1.1 General information
1.2 Application
1.3 Structure
2 – Normative references
3 – Terms and definitions
4 – Organizational context
4.1 Understanding the organization and its context
...
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