Article | REF: H3280 V2

ITIL and ISO 2000

Author: Claude PINET

Publication date: July 10, 2024

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14. Conclusion

The best practices derived from ITIL ® have formed a solid foundation of professionalism derived from experience in the field, particularly around the processes of providing and supporting Information Technology services.

Based on this IT service management process platform, it has been transposed to the international standards level in ISO/IEC 20000. Part 1 is the requirements document. Part 2 serves as a user guide to clarify Part 1. In addition, the international standard includes additional requirements compared with ITIL ® , notably the requirement for a service management system.

ISO certification has the advantage of certifying the management system defined and implemented by an IT service provider, whereas ITIL ®...

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