Article | REF: H3280 V2

ITIL and ISO 2000

Author: Claude PINET

Publication date: July 10, 2024

You do not have access to this resource.
Click here to request your free trial access!

Already subscribed? Log in!


Français

5. Service portfolio

Within this family of processes, ISO/IEC 20000 requires the service provider to master the six processes described below.

5.1 Service supplies

ISO 20000 requires the implementation of a service management system (SMS). The documentary structure of such a system must correspond to the structure of any management system with its ten articles in accordance with the High Level Structure (HLS) (table 1 ).

You do not have access to this resource.

Exclusive to subscribers. 97% yet to be discovered!

You do not have access to this resource.
Click here to request your free trial access!

Already subscribed? Log in!


The Ultimate Scientific and Technical Reference

A Comprehensive Knowledge Base, with over 1,200 authors and 100 scientific advisors
+ More than 10,000 articles and 1,000 how-to sheets, over 800 new or updated articles every year
From design to prototyping, right through to industrialization, the reference for securing the development of your industrial projects

This article is included in

Software technologies and System architectures

This offer includes:

Knowledge Base

Updated and enriched with articles validated by our scientific committees

Services

A set of exclusive tools to complement the resources

Practical Path

Operational and didactic, to guarantee the acquisition of transversal skills

Doc & Quiz

Interactive articles with quizzes, for constructive reading

Subscribe now!

Ongoing reading
Service portfolio
Outline