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4. ISO 9000 standard
4.1 Context
ISO 9000 is an international standard which defines the standard requirements for implementing a quality management system (QMS). The standard is generic, i.e. it has not been written specifically for IT-related activities. It is applicable to any organization, whatever its field of activity.
Increasingly, these quality standards are combined with one or more other specialized standards to form integrated management systems (IMS). This is notably the case with the environment (ISO 14001), occupational health and safety (OHSAS 18001), information technology services (ISO/CEI 20000) and information security (ISO/CEI 27001).
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ISO 9000 standard
ISO/IEC 12207 standard
Bibliography
Software tools
Audit Diagnostic Evaluation System (ADES). This tool manages several standard or customized normative reference grids. It enables audit/evaluation findings to be entered into a database, and improvement actions to be recorded. It then outputs the audit/assessment findings recorded in the database in the form of reports. Comparisons between two audits/assessments enable improvements to be assessed. A slideshow presenting...
Websites
French Standards Association (AFNOR) http://www.afnor.fr
International Organization for Standardization (ISO) http://www.iso.ch
International Electronics Commission (IEC) http://www.iec.ch
...Standards and norms
International standards on quality management and quality assurance
- Quality management systems – Basic principles and vocabulary - ISO 9000 - 2005
- Quality management systems – Requirements - ISO 9001 - 2008
- Quality management systems – Performance improvement guidelines - ISO 9004 - 2009
- Environmental management systems – Specifications and operating instructions - ISO 14001 - 2004 ...
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