9. Conclusion
When it comes to quality, there are always two lines of investigation:
by process ;
depending on the products delivered.
In this issue, we have focused solely on the information processing engineering process. The software product area is covered in
As far as IT engineering processes are concerned, we have reviewed the texts of the main international standards, which constitute the fundamental reference frameworks necessary to achieve quality in IT systems....
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Conclusion
Bibliography
Software tools
Audit Diagnostic Evaluation System (ADES). This tool manages several standard or customized normative reference grids. It enables audit/evaluation findings to be entered into a database, and improvement actions to be recorded. It then outputs the audit/assessment findings recorded in the database in the form of reports. Comparisons between two audits/assessments enable improvements to be assessed. A slideshow presenting...
Websites
French Standards Association (AFNOR) http://www.afnor.fr
International Organization for Standardization (ISO) http://www.iso.ch
International Electronics Commission (IEC) http://www.iec.ch
...Standards and norms
International standards on quality management and quality assurance
- Quality management systems – Basic principles and vocabulary - ISO 9000 - 2005
- Quality management systems – Requirements - ISO 9001 - 2008
- Quality management systems – Performance improvement guidelines - ISO 9004 - 2009
- Environmental management systems – Specifications and operating instructions - ISO 14001 - 2004 ...
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