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1. What should be measured?
The main areas to be measured and controlled are :
direct or intervention costs ;
the indirect cost or cost of yield losses attributable to maintenance ;
cost of spare parts ;
maintenance department management and activity (including subcontracting);
quality of service ;
staff productivity ;
personnel management ;
the participation of Production in Maintenance;
the integration of Maintenance into investments.
Each of these areas is measured by figures that can come from :
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What should be measured?