Français
1. Particularities of the notion of traceability in service activities
To begin with, we feel it's necessary to review the concept of traceability and show how we believe it goes beyond the functionalities of a traceability system used in quality processes.
We will then study the main characteristics of service activities in order to understand what a traceability system can mean in such a context: what form does it take? What is the interest in developing traceability systems in service activities?
1.1 The concept of traceability in industrial and commercial organizations
In the context of quality management, traceability is defined by ISO 8402 (1995 version) as "the ability to trace the history, use or location of an entity by means of recorded identifications"....
The Ultimate Scientific and Technical Reference
This article is included in
Traceability
This offer includes:
Knowledge Base
Updated and enriched with articles validated by our scientific committees
Services
A set of exclusive tools to complement the resources
Practical Path
Operational and didactic, to guarantee the acquisition of transversal skills
Doc & Quiz
Interactive articles with quizzes, for constructive reading
Particularities of the notion of traceability in service activities
Traceability in healthcare organizations
References
Thesis
Organizations
ANAES (Agence nationale d'accréditation et d'évaluation en santé) created in 1996 and replaced by HAS (Haute Autorité de santé) on January 1 2005:
The latter is an advisory, public and independent body of scientific experts, responsible for :
evaluate the medical usefulness of all procedures, services and healthcare products...
Regulations
-
French regulations on pharmacovigilance
Decision of August 5, 2005 appointing experts to the national pharmacovigilance commission.
Order of April 28, 2005 on good pharmacovigilance practices.
Decree no. 2004-99 of January 29, 2004 on pharmacovigilance...
Manufacturers – Suppliers – Distributors (non-exhaustive list)
The table at 1 shows a selection of ERP (enterprise resource planning) solutions that computerize the patient management process and, to a certain extent, provide traceability of this process (traceability of information...
Websites
ANAES/HAS http://www.anaes.fr
GMSIH http://www.gmsih.fr
Page du ministère de la Santé présentant la réforme de la « tarification à l'activité » : http://www.sante.gouv.fr/htm/dossiers/t2a/accueil.htm
...
The Ultimate Scientific and Technical Reference
