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4. Work summary
Each of the processes observed has been evaluated according to two axes of analysis: the process dimension and the aptitude dimension.
4.1 Process dimension
The process dimension (figure 3 ) classifies the evaluated process into one of five universally recognized categories: customer-supplier (CUS), engineering (ENG), support (SUP), management (MAN) or organizational (ORG).
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Work summary
Building a change program
Bibliography
Works
- PINET (C.) - La qualité du logiciel. - Afnor (1997).
- PINET (C.) - Processus d'ingénierie du logiciel. - Pearson Education (2002).
In Engineering Techniques
Standards
- Quality management systems – Basic principles and vocabulary - ISO 9000 - 2000
- Quality management systems – Requirements - ISO 9001 - 2000
- Information Technology – Software lifecycle processes - ISO/CEI 12207 - 1995
- Information Technology – Software process evaluation – Part 1: concepts and introductory guide - ISO/CEI TR 15504-1 - 1998
- Information Technology – Assessment procedures – Part 2: Performing...
Organizations
Organisation internationale de normalisation (ISO) http://www.iso.org
Commission électrotechnique internationale (CEI) http://www.iec.org
Association française de normalisation (Afnor) http://www.afnor.fr
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