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8. Glossary
Comparative tests: tests on different products fulfilling similar usage functions, the results of which provide the consumer with objective information on the performance he can expect from these products.
Programmed obsolescence: or planned obsolescence, is the process by which a good becomes obsolete because it is no longer usable or "fashionable" as a result of a strategy programmed or planned by companies. The shortening of the product's lifespan is considered right from the design stage.
Standard: set of specifications describing an object or process, used as a rule and technical reference. A standard is not mandatory, compliance with it being a voluntary act. Some standards are made mandatory by a regulatory text or decree.
Certification: activity whereby a recognized body, independent of the parties involved,...
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Glossary
Bibliography
Websites
Institut national de la consommation institutional website http://www.conso.net
60 millions de consommateurs magazine website of the Institut national de la consommation (French consumer institute) http://www.60millions-mag.com
Institut national...
Standards and norms
- Supplier-user relations – Product comparison tests – Basic principles - AFNOR NF X50-005 - 08-75
- Supplier-user relations – Comparative product test results - AFNOR NF X 50-006 NF X50-006 - 08-93
- Online consumer reviews – Principles and requirements for collecting, moderating and reporting online consumer reviews - AFNOR NF Z74-501 - 07-13
Regulations
Directive 2001/95/EC of the European Parliament and of the Council of December 3, 2001 on general product safety
Right of reply in the press: the right of reply in the press is governed by article 13 of the law of July 29, 1881 on freedom of the press.
Right of reply on the Internet: the right of reply on the Internet is governed by article 6, IV...
Directory
French consumer associations approved by the public authorities to represent consumers in public consultation bodies and to take legal action (2016)
ADEIC – Association for consumer protection, education and information http://www.adeic.fr
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