Article | REF: AG1578 V1

Organizational analysis: real-life case studies

Authors: Yves DIEN, Michel LLORY

Publication date: April 10, 2011

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5. Partial diagnostics: specific safety issues

5.1 Dysfunctional team or "how one train can hide another".

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5.1.1 Circumstances of request

In a company specializing in the installation, repair and maintenance of large electrical equipment, two managers at head office are in charge of 10 teams spread over a vast geographical area covering several départements. Each team comprises around ten technicians and operators, and is headed by a foreman. They are responsible for inspection, preventive and corrective maintenance, as well as major conversion work on numerous...

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Partial diagnostics: specific safety issues