4. Conclusion

This article has shown the added value of emotional skills in organizations, and more specifically in management. The emotionally intelligent manager integrates and uses emotions to support decision-making, problem-solving and team management. They are better able to adapt to different contexts and cultures. Emotional intelligence as an adaptive intelligence enhances tactical agility and behavioral flexibility, essential ingredients for navigating in contexts of uncertainty and change.

We have outlined a dynamic model with four key competencies:

• Emotions are identified on the basis of all the stages in the emotional process;

• understanding emotions involves placing them in their context of appearance, identifying the needs to which they are linked, and making predictions about their...