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1. Quality and non-quality
readers may find it useful to refer to the article Quality and qualitique , a general article covering all quality-related concepts.
Quality is nothing more than logic and common sense, using very simple tools. It consists in implementing certain measures to improve products and customer satisfaction: this is what we might call first-level quality or quality assurance.
If we take a closer look at the company, there are five different types of "customer":
customers for whom the company's products are intended;
employees to whom salaries and benefits are paid as compensation for their work;
suppliers who receive money as compensation for the products or services...
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Quality and non-quality
Cost of obtaining quality
Bibliography
Standardization
Basic or system standards
- Standards for quality management and quality assurance – Part 1: Guidelines for their selection and use. - NF EN ISO 9000-1 - 8 - 1994
- Quality system – Model for quality assurance in design, development, production, installation and related services. - NF EN ISO 9001 - 8 - 1994
- ...
Organizations and networks
International Organization for standardization (ISO). http://www.iso.ch
Association française de normalisation (AFNOR). http://www.afnor.fr
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