2. Cost of obtaining quality
2.1 Concept and purpose
On the one hand, the company invests or spends money (so-called controllable or voluntary costs). On the other, it observes a level of non-quality (so-called resultant costs). The COQ concept is based on an economic balance where investment is necessary, i.e. "sowing in order to reap later". This translates into a list of items relating to expenditure, influencing a list of items relating to gains (reduction in non-quality).
The aim of this tool is to reduce non-quality as much as possible, while taking care not to overspend or invest. Over-spending would result in an investment that would never pay off.
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Cost of obtaining quality
Implementation
Bibliography
Standardization
Basic or system standards
- Standards for quality management and quality assurance – Part 1: Guidelines for their selection and use. - NF EN ISO 9000-1 - 8 - 1994
- Quality system – Model for quality assurance in design, development, production, installation and related services. - NF EN ISO 9001 - 8 - 1994
- ...
Organizations and networks
International Organization for standardization (ISO). http://www.iso.ch
Association française de normalisation (AFNOR). http://www.afnor.fr
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