Français
2. Cost of obtaining quality
2.1 Concept and purpose
On the one hand, the company invests or spends money (so-called controllable or voluntary costs). On the other, it observes a level of non-quality (so-called resultant costs). The COQ concept is based on an economic balance where investment is necessary, i.e. "sowing in order to reap later". This translates into a list of items relating to expenditure, influencing a list of items relating to gains (reduction in non-quality).
The aim of this tool is to reduce non-quality as much as possible, while taking care not to overspend or invest. Over-spending would result in an investment that would never pay off.
Let's compare these two companies, which are similar both in terms of activity...
The Ultimate Scientific and Technical Reference
This article is included in
Design and production
This offer includes:
Knowledge Base
Updated and enriched with articles validated by our scientific committees
Services
A set of exclusive tools to complement the resources
Practical Path
Operational and didactic, to guarantee the acquisition of transversal skills
Doc & Quiz
Interactive articles with quizzes, for constructive reading
Cost of obtaining quality
Implementation
Bibliography
Standardization
Basic or system standards
- Standards for quality management and quality assurance – Part 1: Guidelines for their selection and use. - NF EN ISO 9000-1 - 8 - 1994
- Quality system – Model for quality assurance in design, development, production, installation and related services. - NF EN ISO 9001 - 8 - 1994
- ...
Organizations and networks
International Organization for standardization (ISO). http://www.iso.ch
Association française de normalisation (AFNOR). http://www.afnor.fr
The Ultimate Scientific and Technical Reference
