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7. Conclusion
Auditing a management system requires a constant balance of communication between the members of the audit team and those being audited. This balance is not easy to achieve, as a management system audit is neither an inquisition nor a simple courtesy visit.
It is very difficult to ensure the effectiveness of a management system audit; moreover, the criteria used by the auditees to measure effectiveness will not necessarily be the same as those used by the members of the audit team.
However, it's a good idea for the manager being audited and the head of the audit team to be able to carry out a satisfaction survey at the end of the audit: this will probably be very useful for future audits!
Above all, it is a formidable tool for improving the management system; above all, it is not a source of collective and/or individual...
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Bibliography
Standards and norms
International standards
- Quality management system for organizations in the automotive. - IATF 16949 - 2016
- Quality management systems – Basic principles and vocabulary. - ISO 9000 - 2015
- Quality management systems – Requirements - ISO 9001 - 2015
- Environmental management systems – Requirements and guidelines for use. - ISO 14001 - 2015
- Conformity assessment – Requirements...
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