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1. Gathering and formalizing human knowledge
1.1 Method
Gathering know-how involves transferring knowledge from an "observed practitioner", in this case the expert in charge of running the ovens, to an "observer", the person in charge of gathering it.
The method for collecting and formalizing the expert's know-how in terms of product measurements and process actions comprises four main phases, as shown in figure
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Gathering and formalizing human knowledge
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