1. Motivations

Since the end of the last century, Western societies have entered the knowledge economy. Among the main characteristics of this new era are the predominance of the "knowledge" factor in value creation, and the importance of the cognitive capital held by employees in the innovation processes specific to each organization.

This awareness has led academic, industrial and government players to prioritize this new branch of the economy in their vision of society . In this new economic context, information technology (IT) quickly emerged as an essential tool for managing information and knowledge. However, the rapid rise of this type of tool has sometimes contributed...