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5. Knowledge capitalization and management
5.1 Corporate memory
The term Knowledge Management has recently come to be used to describe the capitalization and management of knowledge within an organization, in order to maintain a corporate memory and improve operating efficiency. Memorizing experience and making it available to staff can be vital for the company; this operation can now be greatly facilitated by the implementation of an internal company network, Intranet, and multimedia document management tools.
Market competition, the limitations of traditional productivity enhancement methods, and the risk of losing know-how through retirement or reorganization are all factors motivating the search for new ways to improve processes or organization....
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