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ABSTRACT
The search for quality has been extended to every sector including that of information processing. Regarding the rolling out of an IT engineering process, quality can be summarized as meeting the requirements of all concerned partners involved in the project. In order to make contribution to this result, international ISO experts have set up the bases of a normative platform. However, a satisfactory quality level is only to be achieved if every company manages to implement these normative references in order to improve their practises and performances. The evaluation of the quality of a given process, based on normative references, is obtained by assessing how many criteria have successfully been met.
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Claude PINET: Graduate engineer, Conservatoire national des Arts et Métiers (CNAM) - EUR ING® European Engineer - Certified quality auditor IRCA (International register of certified auditors) n° 1182803 - Manager CPI CONSEIL
INTRODUCTION
In the field of information processing, software and, more generally, in everything to do with IT systems, the quest for quality is the concern of everyone involved. However, lack of time, the pace of technological change and constraints of all kinds seem to relegate quality aspirations to the status of unattainable objectives and myths.
However, quality simply boils down to customer satisfaction and, by extension, to meeting the requirements of all the partners involved in an operation or project (users, decision-makers, organizers, buyers, project managers, designers, developers, testers, operators, etc.).
Although intangible, software is no exception to this fundamental principle. In order to contribute to the improvement of software quality, ISO's international experts have agreed on a common basis which constitutes a standards platform.
These standards are the basis on which we build the quality of our project engineering and operational processes. The quality of deliverables (software products and accompanying services) is the subject of
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Audit Diagnostic Evaluation System (ADES). This tool manages several standard or customized normative reference grids. It enables audit/evaluation findings to be entered into a database, and improvement actions to be recorded. It then outputs the audit/assessment findings recorded in the database in the form of reports. Comparisons between two audits/assessments enable improvements to be assessed. A slideshow presenting...
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...Standards and norms
International standards on quality management and quality assurance
- Quality management systems – Basic principles and vocabulary - ISO 9000 - 2005
- Quality management systems – Requirements - ISO 9001 - 2008
- Quality management systems – Performance improvement guidelines - ISO 9004 - 2009
- Environmental management systems – Specifications and operating instructions - ISO 14001 - 2004 ...
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