Article | REF: H3280 V1

ITIL and ISO 2000

Author: Claude PINET

Publication date: August 10, 2010

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15. Tools

There are a huge number of software products on the market offering enhancement-related functionalities. It's difficult to compare them, as they often cover different fields. For example, some are specifically dedicated to :

  • quality management ;

  • the environment ;

  • risk management ;

  • a very specific business sector;

  • process control ;

  • document management ;

  • defect handling ;

  • monitoring action plans ;

  • metrology ;

  • processing of satisfaction surveys;

  • performance support.

On the...

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