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13. Certification benefits
First of all, it's important to remember the difference between the two terms certification and accreditation.
Certification consists of issuing certificates to service providers by a certification body (duly accredited to do so). The certificate attests to the service provider's compliance with a standard (in this case, ISO/CEI 20000).
Accreditation is a form of authorization granted to a certification body by a national authority (COFRAC in France). Accreditation attests that the certification body is competent to issue certificates of conformity.
COFRAC is the Comité Français d'Accréditation (French Accreditation Committee), under the supervision of the French Ministry of Industry.
There are several categories of certification. Here's...
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Certification benefits
Conclusion
Bibliography
Software tools
AUDIT DIAGNOSTIC EVALUATION SYSTEM (ADES), May 2009, CPI CONSEIL 6 rue de la Corniche, 91120 PALAISEAU, France.
Websites
CPI CONSEIL, assessing, auditing, certifying for improvement http://cpi.conseil.free.fr/
AFNOR BOUTIQUE, Ten keys to service management – From ITIL to ISO 20000 http://www.boutique.afnor.org/LIV7DetailLivre.aspx?CLE_ART=FA090923=LIVZLIVZ1A10A201A206=1=2784026
...Standards and norms
- Quality management systems – Basic principles and vocabulary - ISO 9000 - 2005
- Specification for IT service management – Part 1: specifications - BSI 15000-1 - 2002
- Specification for IT service management – Part 2: code of practice for service management - BSI 15000-2 - 2002
- Information Technology – Service management – Part 1: Specifications - ISO/CEI 20000-1 - 2005
- Information Technology...
Directory
Information Technology Service Management Forum (itSMF France) http://www.itsmf.fr
Office of Government Commerce http://www.ogc.gov.uk
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