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3. International standard ISO/IEC 20000
3.1 What is ISO 20000?
The British standard BS 15000 was proposed at international level in November 2005. The procedure used by ISO was an accelerated one. It was officially published in English on December 15, 2005 under the title ISO/IEC 20000 Information Technology – service management.
AFNOR then adopted the French version in its entirety and published it on January 12, 2006.
Like BS 15000, ISO/IEC 20000 is in two parts. Note: only part 1 of the specification has been translated into French.
The fundamentals of this international standard are based on :
the process approach ;
the Plan, Do, Check, Act (PDCA) virtuous circle;...
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International standard ISO/IEC 20000
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Bibliography
Software tools
AUDIT DIAGNOSTIC EVALUATION SYSTEM (ADES), May 2009, CPI CONSEIL 6 rue de la Corniche, 91120 PALAISEAU, France.
Websites
CPI CONSEIL, assessing, auditing, certifying for improvement http://cpi.conseil.free.fr/
AFNOR BOUTIQUE, Ten keys to service management – From ITIL to ISO 20000 http://www.boutique.afnor.org/LIV7DetailLivre.aspx?CLE_ART=FA090923=LIVZLIVZ1A10A201A206=1=2784026
...Standards and norms
- Quality management systems – Basic principles and vocabulary - ISO 9000 - 2005
- Specification for IT service management – Part 1: specifications - BSI 15000-1 - 2002
- Specification for IT service management – Part 2: code of practice for service management - BSI 15000-2 - 2002
- Information Technology – Service management – Part 1: Specifications - ISO/CEI 20000-1 - 2005
- Information Technology...
Directory
Information Technology Service Management Forum (itSMF France) http://www.itsmf.fr
Office of Government Commerce http://www.ogc.gov.uk
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