Overview
FrançaisABSTRACT
The DAVI company and the LISN-CNRS laboratory have designed and experimented with an Embodied Conversational Agent whose role is to accompany visitors in planning their tourist stay thanks to its task-related and social skills.
Inspired by theories in social psychology and affective computing, the virtual agent adopts a more intimate verbal and non-verbal communication to reinforce the social dimension of the interaction and thus contribute to the adoption of the technology.
Intimacy appears in this study as a powerful incentive for a better user experience.
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Read the articleAUTHORS
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Delphine POTDEVIN: R&D Project Manager, Associate Researcher in Psychology - DAVI-Les Humaniseurs, Nevers; LISN-CNRS, Orsay
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Nicolas SABOURET: University Professor of Computer Science - Université Paris-Saclay, CNRS, Laboratoire Interdisciplinaire des Sciences du Numérique (LISN), Orsay
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Céline CLAVEL: Senior Lecturer in Psychology - Université Paris-Saclay, CNRS, Laboratoire Interdisciplinaire des Sciences du Numérique (LISN), Orsay
INTRODUCTION
Animated conversational agents are computer programs that have automatic natural language processing capabilities, enabling them to interact with users by responding appropriately to their questions. These systems also have a visual representation, usually humanoid in shape, which enables them to express human-like behaviors (gestures, facial expressions, etc.).
This type of device is particularly developed and studied in laboratories for its ability to interact with human beings. On the market, virtual agents, whether animated or not, are mainly deployed to extend corporate expertise and customer relations, before, during or after the sales process. They are mainly found in sectors such as banking, insurance and retail. Conversational agents are also appreciated for their interaction capabilities, and are used for support and training in the education and medical sectors. More recently, the human resources, consulting and tourism sectors have also identified the potential of animated conversational agents for their respective functions.
DAVI –, a software publisher specializing in the design of virtual agents –, and the LISN-CNRS laboratory have developed an animated conversational agent whose role is to help visitors prepare for their holiday by answering their questions and directing them to the various information resources available.
The INTIMACY project presented in this article addresses a major technological issue in the field of interaction between humans and virtual agents: the emotional and social dimension of interaction.
Field: affective computing and social psychology
Degree of technology diffusion: emergence
Technologies involved: natural language processing (NLP); computer graphics and 3D character modeling; 3D animation engine; web interface creation
Areas of application: tourism
Contact: [email protected]
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KEYWORDS
user experience | skills | virtuality | Human-robot interaction | Conversational Agent | social psychology
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Using a virtual agent to welcome visitors to a tourist office
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