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2. Concepts of "users" and "needs
The elements of reasoning used here are of two kinds: actors and needs. To make the connection between these two types of elements, it's best to first define them. The development of a large part of the questions related to this connection, as to each of them, will then present itself in a more "natural" way.
2.1 Stakeholders: direct and indirect users
Every product has players who are directly involved in its commercial life cycle: the direct users. On the other hand, the product also involves involuntary players, known as indirect users.
A few simple examples can illustrate this approach.
• For a car, the driver, the buyer, then the passengers, etc. will be the direct users,...
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Concepts of "users" and "needs
Issues
Bibliography
Websites
French Design Institute http://www.institutfrancaisdudesign.fr/
Standards and norms
- Quality management systems Fundamentals and vocabulary, ICS : 01.040.03 ; 03.120.10 - NF EN ISO 9000 - 12-00
- Quality management systems – Requirements, ICS : 03.120.10 - NF EN ISO 9001 - 11-08
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