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Article | REF: A8750 V1

Quality and qualitique

Author: Jacques CLAVIER

Publication date: October 10, 1997

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1. Quality definition

1.1 Three ages for quality

It's easy to see quality as part of a classic process of scientific and technical development, and to distinguish between the successive stages of childhood, adolescence and maturity [1] .

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1.1.1 Childhood

Quality was born with the first industrial revolution, when people stopped making their own tools, building their own houses and baking their own bread, and entrusted these tasks to the blacksmith,...

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