Français
5. Example of a total quality approach in industry
5.1 The company and quality
The universal nature of quality has already been emphasized. First of all, there is a natural reason for this: if they consider customer satisfaction to be the best way of fulfilling their corporate purpose, companies, whatever their size and the nature of their activity, are more or less led to adopt the same measures in terms of manufacturing and sales design. There's another reason for this: international ISO standardization, relayed by national standards, subjects them to the same rules, which are certainly agreed but, in fact, commercially obligatory. Until now, ISO has refrained from diversifying its quality standards to better adapt them to the size of companies or their business.
In practice, there are no major difficulties:...
The Ultimate Scientific and Technical Reference
This article is included in
Design and production
This offer includes:
Knowledge Base
Updated and enriched with articles validated by our scientific committees
Services
A set of exclusive tools to complement the resources
Practical Path
Operational and didactic, to guarantee the acquisition of transversal skills
Doc & Quiz
Interactive articles with quizzes, for constructive reading
Example of a total quality approach in industry
Bibliography
References
Standardization
ISO (International Organization for Standardization)
http://www.iso.ch
03.120 QUALITÉ
- Management et assurance de la qualité - 03.120.10 -
- Systèmes de management de la qualité. Principes essentiels et vocabulaire. - ISO 9000 - 2000
- Normes pour le management de la qualité et l'assurance de la qualité. Partie 3 : lignes directrices pour l'application...
Organizations
AFAQ fr
French Association for Quality Assurance.
http://www.afaq.fr
BVQI fr
Bureau veritas quality international France.
http://www.bvqi.com
COFRAC fr
French Accreditation Committee.
...
The Ultimate Scientific and Technical Reference
