Article | REF: AG2100 V1

Consumerism and industrial products

Author: Marie-France CORRE

Publication date: July 10, 1999

You do not have access to this resource.
Click here to request your free trial access!

Already subscribed? Log in!


Overview

Français

Read this article from a comprehensive knowledge base, updated and supplemented with articles reviewed by scientific committees.

Read the article

AUTHOR

  • Marie-France CORRE: Engineer Université de technologie de Compiègne - Industrial design - Head of Comparative Trials Department - Union Fédérale des Consommateurs - Que Choisir

 INTRODUCTION

While most of today's companies are striving to integrate a "quality" approach to industrial products, particularly in production, this approach must take account of design quality upstream.

Quality in design cannot be envisaged without the necessary feedback from the consumer user. User requirements are becoming more precise. They are better informed and more attentive. What's more, the opening up of European markets is accentuating this new attitude.

Having long underestimated the importance of consumer movements, professionals are now paying closer attention. Nowadays, no company, whatever its size or structure, whether marketing products or services, can afford to ignore the consumer. This is borne out by the interprofessional agreements and codes of conduct that anticipate regulations, and by the "consumer services" that many companies have set up to listen to customer grievances.

The stakes are high, as it could mean the commercial success or failure of an industrial product. In fact, the product may be recalled or withdrawn.

The way consumer organizations view consumer products has undoubtedly had a decisive influence on product quality and safety. After a brief overview of consumer organizations and the institutions set up by public authorities, this article takes stock of the impact of consumerism on industrial products.

You do not have access to this resource.

Exclusive to subscribers. 97% yet to be discovered!

You do not have access to this resource.
Click here to request your free trial access!

Already subscribed? Log in!


The Ultimate Scientific and Technical Reference

A Comprehensive Knowledge Base, with over 1,200 authors and 100 scientific advisors
+ More than 10,000 articles and 1,000 how-to sheets, over 800 new or updated articles every year
From design to prototyping, right through to industrialization, the reference for securing the development of your industrial projects

This article is included in

Design and production

This offer includes:

Knowledge Base

Updated and enriched with articles validated by our scientific committees

Services

A set of exclusive tools to complement the resources

Practical Path

Operational and didactic, to guarantee the acquisition of transversal skills

Doc & Quiz

Interactive articles with quizzes, for constructive reading

Subscribe now!

Ongoing reading
Consumerism and industrial products