6. Conclusion

In an increasingly complex environment, continuous adaptation and improvement of processes are at the heart of the necessary changes. To meet this need, group work and horizontal and vertical communication are key success factors.

The graphical approaches we propose support these collaborations, and facilitate the hierarchical reengineering of processes to deliver better added value for customers, as quickly as possible.

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Bibliography

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(2) - HAMMER (M.) - Reengineering the Corporation : A manifesto for Business Revolution. - (1993).
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