7. Difficulties encountered

Auditees (and auditors) may encounter a number of difficulties, including the following:

Incompleteness of the management system (e.g. absence of an operating procedure useful for the proper functioning of the management system, absence of a "documented" procedure required by the reference standard for the management system in place). The auditee may well be aware of this and hide the fact, or may have unintentionally omitted to meet a requirement of the standard;
the "youth" of the management system, which leads to an inability to judge the management system (the classic "fresh paint" syndrome of a management system finished the evening before an audit, where no proof is yet available of a procedure still unknown to operators or freshly distributed!) Please don't use this argument to exonerate yourselves!...

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Difficulties encountered

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A look ahead

Bibliography

(1) - JONQUIÈRES (M.) - Réussir son audit et obtenir la certification environnementale. - Éditions AFNOR (1998).
(2) - JONQUIÈRES (M.) - Réussir les audits Qualité et Environnement – La norme NF EN ISO 19011. - Collection Afnor Pratique...

Standards and norms

French and European standards

Quality management systems – Basic principles and vocabulary. - NF EN ISO 9000 - 2015
Quality management systems – Requirements - NF EN ISO 9001 - 2015
Environmental management systems – Requirements and guidelines for use. - NF EN ISO 14001 - 2015
Conformity assessment – Vocabulary and general principles. - NF EN ISO/IEC 17000 - 2020

Regulations

(non-exhaustive list)

Regulation (EC) no. 761/2001 of the European Parliament and of the Council of March 19, 2001, allowing voluntary participation by organizations in a Community eco-management and audit scheme (EMAS).