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7. Glossary
Amélioration continue; Continuous Improvement
Recurring activity carried out to improve performance (ISO 9000:2015, § 3.3.2).
Efficacité; Effectiveness
Level of completion of planned activities and achievement of expected results (ISO 9000:2015).
Efficiency
Ratio between the result obtained and the resources used (ISO 9000:2015).
Requirement; Exigence
"A requirement may be financial, technical, administrative or organizational. A requirement may be financial, technical, administrative or organizational.
Conformity Assessment; Évaluation de la conformité
"Demonstration that specified requirements are met" (paragraph 4.1 of NF EN ISO/IEC 17000, 2020).
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