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1. Essential elements for a successful quality approach
In accordance with ISO 9000 quality management principle 6 , the permanent objective of a quality approach is the continuous improvement of an organization's overall performance, based on the Deming wheel principle . To achieve this, the approach must be participative, voluntary, pragmatic, progressive and consensual. The commitment of all parties is therefore essential to the success of the approach, and certain key factors contribute to its success: the commitment...
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Essential elements for a successful quality approach
A managerial attitude at the heart of the quality system
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