5. Glossary

Operations support and passenger information system (SAEIV)

It manages passenger information, real-time information and vehicle tracking.

Customer Relationship Management (CRM)

It's all about customer relationship management.

EAN (European Article Number)

Barcode used in commerce and industry.

General Data Protection Regulation (GDPR)

A European regulation to provide greater control over the use of personal data by data controllers and data processors in the European Union.

Near Field Communication (NFC)

Near-field communication is a set of communication protocols between two electronic devices at a distance of 4 cm or less.

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