Article | REF: H2860 V1

Information systems administration

Author: Madeleine CHEVASSUS

Publication date: May 10, 2003

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4. Quality of service, Service Level Management

4.1 Service quality

It is always desirable to provide users or applications with a certain quality of service (QoS), i.e. an operating and communication service that respects numerically established constraints through appropriate indicators, by maximizing certain functions and optimizing resource utilization.

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4.1.1 IS metrics

These are obtained from a variety of measurement tools and from alarms reporting events, breakdowns and threshold exceedances.

There are several...

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Quality of service, Service Level Management