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4. Quality of service, Service Level Management
4.1 Service quality
It is always desirable to provide users or applications with a certain quality of service (QoS), i.e. an operating and communication service that respects numerically established constraints through appropriate indicators, by maximizing certain functions and optimizing resource utilization.
SCROLL TO TOPThese are obtained from a variety of measurement tools and from alarms reporting events, breakdowns and threshold exceedances.
There are several...
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Quality of service, Service Level Management
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Bibliography
References
Works
Organizations
Distributed Management Task Force (DMTF) http://www.dmtf.org
Web Based Enterprise Management (WBEM) http://www.wbem.org
Service Level Management (SLM) http://www.nextslm.org
...Manufacturers, designers
EMC Corporation http://www.emc.com
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