Article | REF: SE3805 V1

The human and organizational dimensions of feedback

Author: Yves MORTUREUX

Publication date: October 10, 2006

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3. Appendix: human, social and organizational components of a system

This is a list of topics potentially relevant to understanding a work situation or an incident. It is not a questionnaire to be unrolled systematically. It is a non-exhaustive list of topics that could play a role in an event. It would be tedious and costly to go through them all every time an event is analyzed; it's the description of the event, and the facts gathered, that guide us towards the themes that are likely to be relevant.

3.1 The individual

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3.1.1 Physical skills

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Appendix: human, social and organizational components of a system