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2. Metrics and performance indicators
2.1 Preamble
Whatever their sector of activity, managers need a set of performance indicators and dashboards to assess their company's financial, organizational and technical performance. As there is no precise definition of the notion of performance indicator, it is important to clarify the meaning of this term. According to the Académie Française Dictionary of 1986, an indicator is a "means of evaluation, a criterion for assessing a situation, an economic or social phenomenon at a given moment". Indicators are essential for measuring and evaluating the achievement of a system's objectives. Whether or not defined objectives are achieved leads to an interest in performance concepts. In the literature, dozens of very different definitions are available, depending on their context....
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Metrics and performance indicators
Metrics and performance indicators for conventional business sectors
Bibliography
Software
RELIASOFT, 2013 Synthesis S. Eastside Loop, Tucson, AZ 85710-6703, USA http://www.reliasoft.com
ITEM, 2013, Tool Kit Suite – Reliability Analysis Software http://www.itemsoft.com/item_toolkit.html
ALD, 2013, RAM Commander,...
Websites
INERIS website on risk regulation http://www.ineris.fr/aida/
Website of SMRP, The Society for Maintenance and Reliability Professionals http://www.smrp.org
Website of the institute of the institute for risk management-operational safety-management...
Standards and norms
- Environmental management systems – Requirements and guidelines for use - ISO 14001 - 2004
- Systèmes de gestion de santé et sécurité professionnelles. Exigences - BS OHSAS 18001 - 2007
- Guidelines on occupational safety and health management systems – International Labour Office - ILO-OSH 2001 - 2001
- Medical devices – Applying risk management to medical devices - NF EN ISO 14971 - 01-13
- Railway...
Regulations
Decree no. 2001-1016 of November 5, 2001 creating a document relating to the assessment of risks to workers' health and safety.
Arrêté du 29 septembre 2005 relatif à l'évaluation et à la prise en compte de la probabilité d'occurrence, de la cinétique, de l'intensité des effets et de la gravité des conséquences des accidents potentiels dans les études de dangers des installations classées soumises à...
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