6. All these players communicate
6.1 Information and communication
We've just taken a brief look at the organization responsible for responding to a serious post-accident crisis. It is based on principles, laws, structures, plans and players. I must now turn to what I call the thorny problem of communication.
Indeed, reading the many books, reports and articles devoted to crisis communication, it quickly becomes difficult to discern who's talking about what. On the one hand, given the number of players involved, it is legitimate for them to express themselves – or those who speak on their behalf – and that's a lot of people, and therefore a lot of authorized opinions. On the other hand, the meanings given to the words "communication" or "information" are so disparate, and the shifts in meaning...
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All these players communicate
All these players are getting ready
Bibliography
File references
Regulations
– Law no. 2003-699 of July 30, 2003 on the prevention of technological and natural risks and the repair of damage.
– Law no. 2004-811 of August 13, 2004 on the modernization of civil security.
Websites
(Non-exhaustive list)
Detailed bibliographies of the referenced authors can be found on their websites
• Gilbert Claude: http://www.pacte.cnrs.fr/
• Heiderich Didier: http://www.communication-sensible.com/
...Organizations
• ANVIE L'association nationale de valorisation interdisciplinaire des sciences humaines et sociales auprès des entreprises, http://www.anvie.fr
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