Article | REF: RE207 V1

Quality management in public research

Authors: Henri VALEINS, Alain RIVET, Christine LÉONARD, Rémy VIALLA

Publication date: July 10, 2011

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7. Research specifics

As we said earlier, the research field has a number of specific features: research activities appear extremely varied and complex to formalize, while at the same time "products" and "customers" are not always clearly defined.

  • Process

    In a quality approach, the process approach consists in breaking down the various activities of a research unit into processes. The process map shown in figure 3 is an example of how to break down the organization of a research unit.

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