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7. Conclusion
The French consumer model has been built up and structured over the years, since the first structures were created after the Second World War. Following the example of the American Consumers Unions model, France's largest consumer association, UFC – Que Choisir, now produces around a hundred comparative tests of consumer products every year, while the Institut National de la Consommation produces almost fifty.
The results of these comparative tests constitute a unique database of information on the quality and performance of the products tested. Monitoring plans and expert reports from consumer protection bodies complete our knowledge of products on the market. Companies manufacturing or distributing industrial products need to take these factors into account, just as they need to master the regulations and standards applicable to their sector.
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Conclusion
Glossary
Bibliography
Websites
Institut national de la consommation institutional website http://www.conso.net
60 millions de consommateurs magazine website of the Institut national de la consommation (French consumer institute) http://www.60millions-mag.com
Institut national...
Standards and norms
- Supplier-user relations – Product comparison tests – Basic principles - AFNOR NF X50-005 - 08-75
- Supplier-user relations – Comparative product test results - AFNOR NF X 50-006 NF X50-006 - 08-93
- Online consumer reviews – Principles and requirements for collecting, moderating and reporting online consumer reviews - AFNOR NF Z74-501 - 07-13
Regulations
Directive 2001/95/EC of the European Parliament and of the Council of December 3, 2001 on general product safety
Right of reply in the press: the right of reply in the press is governed by article 13 of the law of July 29, 1881 on freedom of the press.
Right of reply on the Internet: the right of reply on the Internet is governed by article 6, IV...
Directory
French consumer associations approved by the public authorities to represent consumers in public consultation bodies and to take legal action (2016)
ADEIC – Association for consumer protection, education and information http://www.adeic.fr
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