5. After sales
Although after-sales activities are often considered to be outside the realm of product development, some after-sales actions require the cooperation of design groups, who need the information gathered from customers to realistically assess the reliability and maintainability of the products they have developed.
5.1 User training
5.1.1 Different user categories
Industrial products are aimed at users ranging from the general public to highly qualified technicians. Curiously, the most serious...
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After sales
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