Article | REF: AG4112 V1

Lean Management et excellence industrielle

Author: José GRAMDI

Publication date: July 10, 2012

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4. A Lean Management approach in five recursive steps

Also in their reference work Lean System , Womack and Jones proposed a systematic five-step approach to the seven causes of waste.

4.1 Identifying the customer's perceived value

We can define value as everything that will be expected and positively perceived in a transaction by the customer (of the company or the process), which will justify the price and reinforce the customer's decision to buy. Value is thus intrinsic to the product (quality, aesthetics, reliability...), but above all covers countless facets depending on the market in...

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A Lean Management approach in five recursive steps