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4. A Lean Management approach in five recursive steps
Also in their reference work Lean System , Womack and Jones proposed a systematic five-step approach to the seven causes of waste.
4.1 Identifying the customer's perceived value
We can define value as everything that will be expected and positively perceived in a transaction by the customer (of the company or the process), which will justify the price and reinforce the customer's decision to buy. Value is thus intrinsic to the product (quality, aesthetics, reliability...), but above all covers countless facets depending on the market in...
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A Lean Management approach in five recursive steps
Lean Management tools
Bibliography
Software tools
• eVSM – Electronic Value Stream Mapping http://www.esvm.com
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Educational games
• Muda, le jeu du Lean – Publisher CIPE http://www.cipe.fr
Websites
• Lean Enterprise Project http://www.lean.enst.fr/wiki/bin/view/Lean/WebHome
• TV Operational Excellence http://www.excellence-operationnelle.tv/
Standards and norms
- Quality management systems – Basic principles and vocabulary - NF EN ISO 9000 - Octobre 2005
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