2. Functional analysis
It's an application of the systemic and analytical approaches.
2.1 Basic concepts for successful functional analysis
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State of mind
Recognize the need to think harder to act better.
Be able to step back from the daily grind.
Be able to assimilate the problem posed.
Be "customer-oriented" and listen to our customers' needs.
Be creative.
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Group work
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Functional analysis
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